This is most likely due to creating a duplicate account using social login. To solve this, check which account you have your subscription on and delete any other accounts using your User Profile.
Articles in this section
- Renewal of subscription
- I've received a trial expired email, but I have already subscribed
- Do you accept any other payment types besides credit cards or debit cards?
- My payment failed
- Earn credit by referring friends
- How do I change/edit my credit card?
- Where can I find and view my invoice?
- How do I cancel my subscription?
- Is my credit card safe?